FAQs - Change to weekend load controlling

12 July 2017

What’s happening?

TLC is making a change to weekend load control peaks that will mean any weekend peaks created by our Standard User and Low Fixed Charge Plan users (which includes all our residential customers) will not contribute to their 2018 kilowatt load reset if the current pricing approach continues.
 
This change starts now and will cover weekend load control periods from 1 October 2016 to 30 September 2017.
 
Remember:
this applies only if the current pricing approach continues beyond 1 April 2018
TLC may still need to load control during the weekends to manage the network 
The capacity calculation is not affected by the weekend change.  As always, we encourage customers to continue to manage their anytime maximum demand.

When does the change start and finish?

The change to weekend load control peaks starts from now and goes through to 30 September 2017, but is will cover weekend load control periods from 1 October 2016 to 30 September 2017.

Which customers does this change apply to?

The weekend load control change applies to TLC’s Standard User and Low Fixed Charge Plan users, which means all our residential customers, including holiday homes.  It does not apply to customers on the Major User Pricing Plan.

What does this change mean for me?

It means that if the current pricing approach continues beyond next April (2018) any peaks you create during weekend load control periods do not count towards your annual kilowatt load rest calculation.
It means you have some certainty going forward and that you are able to make different choices at weekends.  
It also means that TLC may still need to load control on weekends and that you will also need to keep an eye on your capacity or anytime maximum demand usage as it is not part of this change.

What is capacity or anytime maximum demand?  Why is it not affected?

Capacity and the fixed network charge are not included in the change. The change is only about the variable kW load charge during periods of weekend load control.
Customers still need to manage their Anytime Maximum Demand (which can be used to determine capacity)

When will this change show up on my bill or invoice?

Your next invoice won’t show any difference since the change only counts towards 2018’s load reset, and then only if there is no change to the current pricing review.

What about the weekend peaks that I have already created this winter?

The change applies to any weekend load control peaks created between 1 October 2016 and 30 September 2017, thus will cover any peaks already created this winter.

Why has TLC decided to do this now?

When speaking to the community about the Pricing Review we received constructive feedback on the particular challenges people face when we load control on weekends.   While the review is in its final stages there is an opportunity to make some change immediately.
 
The change to weekend load control is not a change to the overall pricing system.  It is a one-off change that only applies to weekends from now to 30 September 2017, and covers weekend load control periods from 1 October 2016 to 30 September 2017.

Will TLC still load control on weekends?

Yes, TLC may still need to load control during the weekends but the peaks created by customers on these plans will not count to their 2018 load reset if the current pricing approach continues.  Any weekend load controlling will be done to manage our network.

What are the weekend load control hours?

12.01am Saturday (12:00:00) through to 11.59pm Sunday (11:59:59)
 
 
 
 
 
 

In case of emergency call our free emergency line

0800 367 328