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Get power to a new build

Apply to connect your new build to our network.

We’re excited you’re building on our network and look forward to welcoming you on board.

Depending on your project, the process will either be standard or non-standard (usually commercial and industrial developments).

For a standard connection the process will take 20 working days for us to process your application and a further 10 working days to complete the connection process.

Steps to connect

 

There are several steps to complete an application and get connected, you can check them out below and click on the link to complete your application form.

Note: We’re experiencing a high volume of applications, with longer lead times than normal.

 

CAPITAL CONTRIBUTION

 

Where you request a connection to our Network, and we approve this connection, investment may be required in assets to supply electricity to you.

This may be in the form of assets dedicated to you, or assets that supply multiple customers (new or existing shared assets), but which require further investment to facilitate supply to you.

Costs of new, or of upgrades to existing, connections may be shared where there are network benefits to the upgrade.

Find out more about Capital Contribution HERE.

Your retailer bills our lines charges

 

Our lines function services will be billed by your retailer, who acts as our agent.

These charges are included in the electricity bill you receive from your retailer.

By connecting to, or owning an installation on, our network you agree to our STANDARD TERMS.

  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Step 5
  • Step 6

1 Apply online

Complete your application form online, this can be forwarded on to your electrician to help fill in the electrical requirements.

Before starting your application make sure you have the following details handy:

    • The site address details, lot and DP number.
    • Details of your nominated electricity retailer.
    • The name and contact details of your electrical contractor.
    • The contact details of the property owner.
    • The contact details of the person responsible for paying for the electrical connection.
    • Your electrical requirements (number of phases, fuse size, controlled load, and nominated capacity and load profile details). If you have it, a site plan can also be provided. Your electrician can provide these details.

2 Assessment

Your application will be assessed by one of our Network Engineers.

3 Approval & Capital Contribution

If approved, you will be sent your approval and Network Point of Connection to pass on to your electrician, you will also receive a Capital Contribution invoice which will need to be paid before your application proceeds. If more work is required to get the requested load to your boundary, this will be sent to our Project Managers to quote for you, once accepted, works are completed.

4 Connection created

We’ll then create your individual connection (ICP) and email your contractor and retailer letting them know so they can action things at their end.

5 Compliance

Electrician to confirm site is ready for us to attend and provide a Certificate of Compliance (COC) and Record of Inspection (ROI). You can book your ROI in with a TLC Electrician – just let us know).

6 Installation

A TLC technician will attend to hang the meter and liven your installation.

Apply for a new connection