Consultation on improvement plan - tell us what's important
19 September 2024
TLC breached its regulated quality standards in 2018, 2019 and 2020. TLC took full responsibility for the quality breaches, noting they had all been publicly disclosed.
The Commission noted some of the circumstances contributing to the failures were “outside of TLC’s control”, including some significant adverse weather events which caused damage to the network.
TLC and the Commerce Commission agreed to have an independent expert review its asset management practices under an agreement known as an Enforceable Undertaking.
A significant uplift in investment in the network started prior to the breaches and has continued since. In the 2017 -2023 period, TLC invested $98 million in the network to address a range of legacy issues. That’s nearly double what had been spent in the previous six-year period. Our investment will continue to increase over coming years as we seek to improve safety and reliability of supply.
The findings of the engineering review have been collated into a draft Development and Delivery Plan (DDP) that we are now consulting on.
Below, readers will find a summary Consultation Document, the full DDP, a link to an easy eight minute survey and a link to the full independent report (Disclosures | Enforceable Undertakings).
We’re investing in the future. We want to know what’s most important to you.
Consultation Document
Read the Consultation Document here
This is a good read before you complete the survey below.
This document outlines our regulatory environment, the independent engineering review of our asset management system, provides a breakdown of the ten key focus areas and details a simple survey that we want your feedback on.
Draft Development and Delivery Plan
Read the Draft Development and Delivery Plan here
This document outlines the 29 improvement initiatives that were identified through the independent engineering review. While it’s a bit more of a heavy read, we are very keen for your feedback on what we have planned and when for the next three and a half years. You can email feedback to community@thelines.co.nz.
Customer Survey
Complete the Customer Survey here
This survey asks you to rank, rate and prioritise our investment improvement over the next three and a half years. What’s most important to you? Let us know here. The survey will take around eight to ten minutes to complete.