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Connect your property

We value each and every one of our customers and we’re looking forward to welcoming you on board.

Moving into an existing property

Sign up with an electricity retailer.

Choose a retailer

There are a number of power retailers operating in our region, with different prices and benefits.

You can check out those currently supplying customers on our network here.

Contact your preferred retailer to set up an account.

Your retailer bills our lines charges

Our lines function services will be billed by your retailer, who acts as our agent. These charges are included in the electricity bill you receive from your retailer. By connecting to, or owning an installation on, our network you agree to our Standard Terms.

Power been off for more than Six months?

If power hasn’t been supplied to the property for six months or more, for everyone’s safety, we’ll need to see a Certificate of Compliance. There may be a cost involved in this.

If you don’t know how long it’s been since the power was switched off, call your electricity retailer and they’ll check for you.

Getting power to a new build

Apply for a new connection.

Planning

If you’ve just built or about to build a new home, commercial building or another new installation which requires power, we need to collect some information from you about your power needs.

The process of connecting a new build to the network requires a number of steps and stakeholders.

Paperwork can take approximately 20 working days to complete.  Quoted works and bookings are outside of this time frame.

Start the process

To start the process of connecting power to your new build, we’ll need some key information from you, your builder and electrician.

This includes an estimate of how much power you’ll need – don’t worry, your builder and electrician can help you estimate your power needs.

Complete the form below and send it to us.

 

Connection agreement

Once your application has been assessed and approved, we’ll send you a Connection Agreement for you to sign and return to us. This contract will set out the agreed capacity level of electricity we will supply along our network.

If we need to make additions to the network this is likely to come at a cost to which you may need to contribute.

Sign up with a power retailer

Before your connection with us can be switched on, you’ll need to choose an energy retailer to supply electricity to you. They’ll want to know the address details for the property you want to connect.

If it’s in a new subdivision you might not know the street number yet, so you’ll need to use the Lot number and DP number from your property title.

Site inspection

Once you’ve signed up with a retailer, they’ll send us a ‘Retailer Request’ to switch power on and our inspector will book a visit to your property.

Our inspector will need to see your Certificate of Compliance (CoC) which proves all your wiring and electrical work meets safety standards before activating your connection. An invoice for this inspection and connection will be sent directly to you.

Changes in load

Apply for load alteration.

If you’re significantly increasing or decreasing the amount of power (plus or minus capacity) you use on a property, you’ll need to let us know.

Generally large increases or decreases only apply to commercial users.

Complete and send us the New Connection or Load Alteration form. Or, give us a call to discuss your needs and we’ll walk you through the process.

We're here to help

Have an issue or a complaint?

If you have a complaint, please call 0800 367 546 or email resolutions@thelines.co.nz to access our free complaints process. If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz. Utilities Disputes is a free and independent service for resolving complaints about utilities providers.